The Implementation of Information Technology to Enhance Operational Efficiency-A Case Study at Energy Companies in North Jakarta
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Abstract
This study adopts a descriptive qualitative approach with a purposive sampling technique to explore the implementation of information technology (IT) in enhancing operational efficiency at Energy Companies Trijaya, a leading retail company in Indonesia. Data were collected through in-depth interviews, direct observations, and documentation analysis, focusing on the maintenance department's processes, particularly in the areas of information distribution and complaint handling. The primary variable examined is the implementation of information technology, while infrastructure limitations and human resource (HR) competencies are analyzed as moderating variables that influence the effectiveness of IT adoption. The study also utilizes secondary quantitative data to support findings, particularly in tracking complaint handling times and operational uptime before and after IT implementation. Two moderating variables were analyzed: technological infrastructure and human resource competency. The study investigates how these factors interact to impact operational efficiency and employee productivity. Findings reveal that IT plays a crucial role in accelerating workflows, reducing manual errors, and increasing coordination between departments. However, constraints such as inadequate infrastructure and limited digital competencies among staff present challenges to optimal system utilization. To address these issues, the study proposes the design of an integrated information system tailored to the company's operational needs. Recommendations include the enhancement of training programs, investment in IT infrastructure, and a strategic roadmap for digital transformation. These measures are expected to support greater process integration, streamline maintenance operations, and ultimately improve organizational performance.
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